Property Problems
Meet Harpreet. Head of Property Management for Harper Stone and responsible for 250 blocks across the south of the UK. Specialists in block management, the firm manages freehold sites on behalf of clients and leaseholders.
The team pride themselves on service excellence. Acutely aware that they are only as good as their extended team, Harper Stone only partner with reputable suppliers. Which can be hard to find.
Struggling with the reliability of contractors for their London-based blocks, the team needed a contractor they could trust. And fast.
Fixing the Foundations
When Harpreet got in touch, we knew we could help. Our preventative approach meant issues would be dealt with before they were even reported. Our one-stop shop approach providing the team with a single point of contact.
We recognised that our site reports (complete with before and after photos) would give Harper Stone the confidence they needed to maintain service excellence. As well as that all-important audit trail.
We were also able to integrate with Harper Stone’s own maintenance ticketing system giving them complete visibility of every single job we attended.
Raising the Roof
Harper Stone were delighted with the results and have since expanded our services into other areas of their operation. Complaint levels have decreased and the team are able to track the status of jobs within seconds thanks to our integration with their FixFlo system.
The team save time because they no longer have to manually upload job sheet and the management team are confident that their properties are safe and well cared for (without having to check up on every task). Good news for Harper Stone, since their properties are hardly a stone’s throw away!
